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Chrome bug affecting Zencastr Calls

Follow these steps to fix if you experienced this recent browser bug.

If you have had any of these experiences in your calls in the last couple of weeks, chances are you might have been affected by a bug in the Chromium browser that was recently released. We released a fix on our end for this issue 10-15-2022 5:34PM PST.

How to solve it:

Have every participant of the call hard refresh the recording page (CMD + r on Mac, CTRL + r on Windows). All participants of the call must refresh their recording page if previously visited before the above release date. If you tried these steps and the issue was not fixed, please reach out to our support team at support@zencastr.com

How to know if you experienced this bug?

Your browser:

  • Google Chrome 106+
  • Microsoft Edge
  • Brave Browser

Did any of these happen to you?

  • Frequent disconnects from call or being kicked from the call
  • Crashing browser

We will have more updates about the technical specifics of this browser bug but this should fix the call issues reported above. Thank you for your help and patience with this rollout.

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